Shipping Calculator

Our calculator can help you figure out how much it will cost to ship items to your house.

Shipping and delivery within New Zealand

CDs which are in stock or available locally through our New Zealand distributors will be delivered within 2 to 8 working days from the date of your order. Imported CDs (if not in stock) may take between 2 to 5 weeks to be delivered.

We offer one simple shipping (postage, packaging and handling) rate - courier anywhere in NZ at $4.75.

Shipping and delivery to locations outside New Zealand

To ensure you receive your order as soon as possible all international shipping services (postage, packaging and handling) are by Airmail . You can calculate shipping costs on the shopping cart page depending on where you are in the world (you will need to add an item to your cart for "Calculate Shipping" to appear).

Rates on overseas packages are determined by weight. One freight cost is applicable to each order.

Import duties and taxes vary depending on the country. Please check with your local Customs Authorities for any import duties that may apply.

Shipping status on current orders

If you have placed an order and it has not arrived please check the current status in your order history in your account. Delays can occur with international delivery and if an item is out of stock. Please contact us if you are concerned about delays in delivery.

Import Duty for the UK

Residents in the UK may be required to pay import duty of 3.5% on orders over £18 a £5 Postage & Handling Fee may also apply in some areas. click here to see information obtained from UK customs

Damaged or faulty merchandise

If you receive damaged or defective merchandise, we will provide a replacement upon its return. If the item is no longer available we will issue a credit or exchange the item. You will not be charged any additional shipping or handling fees for replacement. If your CD jewel case arrives cracked or damaged, we will provide a free replacement. To contact us regarding refunds, returns or damaged goods, please e-mail info@smokecds.com

Exchange of goods

We regret we are unable to exchange items, or accept returns for reasons other than if they are damaged or faulty. Choose carefully as we do not refund or exchange if you change your mind. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act.